Terms & Conditions
This website is owned and operated by:
Empire Sheds Ltd, Bromley St, Lye, West Midlands, DY9 8HU.
Company Reg No. 7863399. Registered England.
1 .These terms & conditions are for private purchasers only. As a private purchaser you will be given access to the majority of the areas of this website. You will be given full access only when you register with us.
We may change these terms & conditions at any time and without prior notice by updating this page.
If you have any questions or queries regarding these terms & conditions you may contact us:
By email: sales@empiresheds.co.uk
By phone: 01384 897257
By post: Empire Sheds Ltd, Bromley St, Lye, West Midlands, DY9 8HU
2 . Placing Orders
An order is placed by the customer by ordering over the telephone or by ordering online via our online checkout process. During the checkout process you will be given opportunity to check and amend your order in case of errors. On receipt of an order you will receive an order acknowledgement detailing your order via email.
We will accept the order when we send the order acknowledgement by email. However we may still refuse to accept your order if:
a). We cannot obtain authorisation for your payment: or
b). It is impossible to delivery to your location: or
c). The goods you have ordered are not available. In which we will offer a similar product as replacement. You will be contacted by phone, post or email to be offered the replacement, where you will have the opportunity to accept or refuse the substitute product. Should you not accept the replacement, you will be offered a full refund: or
d). Delivery surcharges have been applied and not paid: or
e). There has been an error in the product description: or
f). A product has been listed at an incorrect price. We will not be liable to supply an item that has, through error been under priced on our website. In the case of an under priced item, we will notify you before despatch, so that you may decide whether you wish to continue with the purchase. If you decide not to go ahead with the purchase you will be given a full refund.
3 . Pricing
All prices are listed in GBP and are inclusive of delivery and VAT, although additional delivery costs may apply.
The price of each product is listed with the product. We review and update our prices regularly, any changes will listed against each specific product.
All prices must be paid before any products are despatched, payment can be made over the telephone or through our online checkout process. We accept credit or debit cards( MasterCard, Visa, Switch, Solo, Delta or Maestro).
All payments whether via online or telephone are processed via our SSL secure payment system.
4. Images.
Images and photographs of products on this site have been supplied to us by our manufacturing partners. These images are representations of the style of the product only. Products made from natural materials such as timber in particular, are subject to colour variations.
5. Cancellations & Returns
If you wish to cancel your ordered before it has been despatched, email us at sales@empiresheds.co.uk
If you are unable to accept the goods on the agreed delivery date and wish to cancel the order after it has been despatched, you will be liable for the delivery charge which will be deducted from your refund.
If you wish to cancel the order once you have received the goods, you have 7 (seven) working days to notify us. This must be made by email to sales@empiresheds.co.uk or in writing by post to Empire Sheds Ltd, Unit 1 Conyers Trading Estate, Station Drive, Lye, DY9 8ER.
Whilst the goods are in your possession, they must be kept in good condition. The goods should be returned to us by you and you will be liable for the cost of returning the goods.
Upon our receipt of the returned goods, you will receive a full refund of any monies paid or exchange or credit.
Refunds will be processed within a maximum period of 30 days from the date the returned goods are received.
If foreign currency exchange rates are applicable we will issue the refund in GBP at the current exchange rate. We will not be liable for any loss or gain caused by changes in the exchange between the time when the goods were ordered and when the refund was issued.
6. Delivery
Prices stated for each product include delivery costs to most UK postcodes. However some remote parts of the UK may incur an additional charge. In case of these areas we reserve the right to levy these charges and increase our lead time.
If your order is liable for an additional cost you will be notified. You will be given opportunity to continue with the order by paying the cost or cancel the order at that time.
We are unable to deliver some of our goods to certain postcodes, please see specific products for further details.
A confirmation email showing your contact details, estimated delivery date and your order reference number, will be sent out to you once your order is placed. In most cases you will be contacted prior to the estimated delivery date to notify you of the exact date of delivery.
If for any reason you miss your delivery, you may incur a redelivery charge, as we have met our obligation of attempting delivery. You will be notified of the additional cost, before redelivery is attempted.
Delivery Estimates
Any time scale or dates stated on our website or emails regarding delivery are estimates only. We strive to deliver all goods within 30 days.
We advise that you do not employ a third party (eg. erection service) before the goods have arrived. We cannot be held responsible for any expenses incurred where the delivery date has been relied on and not met. Empire Sheds Ltd will not be held responsible for loss of earnings due to a failed or delayed delivery.
If a designated delivery date is not met, Empire Sheds Ltd will not be held liable for compensation.
Orders received
Orders received on a Saturday, Sunday, or Public holiday and orders received after 2pm on weekdays will be processed the next working day.
We do not deliver at all on Sundays and Public holidays.
Specific Day Deliveries
It may be possible to arrange a specific day for delivery of your choice. If this is possible you will be charged an additional cost.
Deliveries on Saturdays
We do not normally deliver on Saturdays, but in some cases it can be arranged in which case an additional charge will apply. We will be notified of the additional cost at the time of ordering.
Delivery Address
Please provide your name, full postal address, daytime telephone number(s) and an email address when placing your order. We will inform you of any updates and information regarding your order.
If you are not going to be present to accept the delivery and you wish the goods to be left unattended. You must notify us by email or post or leave a signed note at the delivery address to that effect.
Please note we operate a “kerbside delivery only” policy. If you feel that access to the delivery address may be difficult please advise us at the time of placing your order. Failure to do so may result in the delivery being treated as failed if access is unavailable and a redelivery charge will be applied.
If a delivery is refused at the delivery address and a second delivery date is requested, a redelivery charge will be applied.
If you have refused to accept the delivery of any goods, you must inform us of the reason for refusal by email.
Delivered Goods
We recommend that you do not dispose of your existing garden building until the new one has been delivered. We recommend that you do not arrange for an installer to arrive the same day as delivery, as delivery can arrive any time between 7am and 6pm. We also advise checking all components prior to booking installation. Please note we cannot be held liable for consequential losses if this advice is not followed.
When the goods have been signed for or a note has been left to say the goods can be left unattended by the purchaser, the delivery will be deemed to be successful. An adult of 18 years old or more must sign for the goods if a signature is required.
Please note we operate a kerbside delivery policy.
The purchaser or intended recipient are responsible for the goods once a signature has been obtained or a signed note has been left indicating that the goods can be left unattended. Any loss or damage to these goods will be at your own risk.
Where the purchaser is an organisation or business such as schools, hospitals, airports, charities, the signature of a person authorised to accept goods on behalf of the organisation will be accepted as proof of delivery to that organisation.
If there are any shortages on delivery, you must report these to us by email within 7 days of delivery.
You should notify us within 7 days of any packages that have been received damaged, you may be required to provide photographic evidence. If you choose to accept a package that is damaged, it is vital that you sign the delivery note “DAMAGED”. We will collect and replace your damaged goods within an agreed time.
If a claim is made by you for damaged goods, we may not accept the claim if the driver has obtained a clean signature for the delivery.
7. Returns
If the product you receive is not what you ordered or does not match the product description, please contact us on 01384 897257 or by email: sales@empiresheds.co.uk to discuss further.
If after inspection of the goods you find a part(s) missing, you must notify us within 7 days of delivery, detailing the part or part number. We will then endeavour to deliver the missing part to you at our own expense. Before assembly is begun you must check all the parts are present as once assembly is commenced or completed a refund cannot be given.
Where a claim of defect or damage is made, if goods are in the condition as received (not assembled, painted, treated, or altered in any way) we will supply/replace/repair any necessary parts to complete your agreed initial purchase. Issues with your products must be reported within 30 days of receiving delivery.
Once confirmation of required replacement parts is confirmed by both parties, these can be despatched within 1-2 working days via courier for shed components. We will not be held liable for any costs should you choose to source any materials or parts yourself.
Within a reasonable time period after delivery, if an item develops a fault, you should cease to use the item and notify us immediately. If necessary we will collect the goods for examination. After examination, we may issue a refund of replacement.
If you have assembled, painted, modified or customised the product in any way, then we will not accept a cancellation or return
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
8. Liability
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.
These terms and conditions together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
You must be over 18 years to purchase the Products and register with this website.
Empire Sheds Ltd shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUATORY RIGHTS
9. Alterations to Website.
We endeavour to make sure the information presented on this website is whole and correct. We cannot warrant the accuracy or completeness of the information. We may make changes to the website’s functionality and also the material there on. If you are unsure of the information on a product while making your purchase you should contact by email: saels@empiresheds.co.uk or by phone on: 01384 897257.
THIS DOES NOT FFECT YOUR STATUTORY RIGHTS
10. Visitor material & Conduct
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses of the Licence Section.
11. Licence
You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.1, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
Subject to clause 11.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
12. Service Access
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
13. Linked Sites
Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in clause 12.1 for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 12.1.
14. Registration
Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
17. Miscellaneous
Items bought by companies or individuals for trade or resale purposes will not have any warranty other than that provided by the original manufacturer. All products are sold for domestic use only.
Any warranty offered or implied is valid for goods within the United Kingdom.
You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.
Empire Sheds Ltd try to ensure that all information on this site is accurate. However, if an error does occur we will contact you as soon as we become aware of the error, to discuss whether you wish to continue with your order or not. If you cancel your order you will receive a full refund of any charges paid in advance.
Empire Sheds Ltd do not provide planning advice, if you are in any doubt please check whether planning permission or building regulations are required before purchase
18. Vouchers / Discounts
Vouchers can only be used online at www.empiresheds.co.uk subject to these terms and conditions, and any other specific conditions notified to you on the issue of a voucher. Your use of a voucher indicates your agreement to be bound by these Voucher Terms and Conditions. We reserve the right to withdraw, vary or cancel a voucher for any reason at any time. Vouchers may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the voucher, in which case notice will be given to you at the time of issue of the voucher.
Vouchers are, and remain at all times, the property of Empire Sheds Ltd. The right to use a voucher is personal to the original recipient and may not be transferred. No voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Empire Sheds Ltd. Vouchers distributed or circulated without the written approval of Empire Sheds Ltd, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled. Unless expressly stated otherwise at the time of issue of the voucher, each issued voucher will be valid for use by a recipient only once.
A voucher may not be used in conjunction with any other special offer or voucher. Vouchers cannot be exchanged for cash. Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description. When you use a voucher you warrant to Empire Sheds Ltd that you are the duly authorised recipient of the voucher and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of vouchers to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.
If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel that voucher and you agree that you will have no claim against us in respect of any rejection or cancellation. If we refuse a voucher submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. The failure of Empire Sheds Ltd to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Empire Sheds Ltd reserves its rights in respect of these terms and conditions at all times. A voucher is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the voucher.
Vouchers are not currently able to be redeemed when paying via Google Checkout – please use alternative payment methods such as Paypal, our own secure check-out or over the telephone with our sales advisors.
19. General Information
Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine-rounded items in particular, may split. This will not affect the structural strength of the wood or the product guarantee.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUATORY RIGHTS
20. Communication
To ensure you are kept fully informed, Empire Sheds Ltd and their ecommerce websites may contact you by email and other means of communication to provide you with information on our products, services, research and special offers.
If you don’t want to receive this type of communication from us you can write us to let us know at the following address: Empire Sheds Ltd, Bromley St, Lye, DY9 8HU or by email: sales@empiresheds.co.uk
