Frequently Asked Questions
Find answers to your questions about our products, ordering, assembly, and more.
Shed Features and Options
What door options are available?
You have the option to choose between single or double doors.
Are windows available for the sheds?
Yes, you can choose to have windows or opt for a windowless design.
Do you offer different cladding options?
No, all our sheds are made with tongue & groove cladding
Are there different flooring options available?
Yes, we offer two flooring options: T&G roof and floor or OSB roof and floor.
Do you offer any additional features for shed security?
No, all our sheds come with either a lock and key or a hasp & staple for security.
What timber treatments are available?
Our sheds are available with either pressure-treated or dip-treated timber.
Are all the sheds made of wood?
Yes, all our sheds are crafted from high-quality wood.
Product and Quality
What types of garden buildings do you offer?
We offer a range of garden buildings, including sheds, summerhouses, bike sheds, mobility sheds, potting sheds and garden storage. We also offer additional garden accessories such as fencing, shed bases and more.
Are your products built to a high standard?
Yes, our products are built by skilled craftsmen to ensure exceptional quality and durability.
Are your sheds weatherproof and suitable for all seasons?
Yes, our sheds are built to withstand UK weather conditions year-round when properly maintained.
How long can I expect my shed to last with proper care?
With regular maintenance and treatment, our sheds can last 10–15 years or more.
What type of wood is used in your sheds?
All our sheds are made from high-quality timber, including tongue & groove cladding for durability.
Ordering and Delivery
Is delivery free?
Yes, we offer free delivery to most of the UK.
How will I be notified of my delivery date?
We’ll notify you of your delivery date a few days in advance.
Can I schedule a specific delivery date?
We notify you of your delivery date a few days in advance, but specific date selection is not currently available.
Do you deliver to Northern Ireland or remote areas?
We offer free delivery to most of the UK. For remote areas, please contact us to confirm availability.
What happens if my shed arrives damaged?
If your shed arrives damaged, please contact our customer service team immediately for assistance and resolution, or you can give us a call on 01384 897 257.
Assembly and Support
Are your products easy to assemble?
Yes, our products are supplied flat-packed with all necessary parts and fixings for easy assembly.
How do I contact your customer service team?
You can contact us online, or give us a call on 01384 897 257.
Do you offer an installation service?
Yes, Empire Sheds offers professional shed installation services in select UK regions. Visit our installation page to learn more!
Warranty and Returns
Do your products come with a warranty?
Yes, our products come with a warranty. Please contact our customer service team for details, or give us a call on 01384 897 257.
What does the warranty cover?
The warranty typically covers manufacturing defects and issues related to materials or workmanship. It does not cover damage caused by misuse, neglect, or improper assembly.
Can I return or exchange a product?
Please contact our customer service team for information on our returns and exchange policies. You can give us a call on 01384 897 257 too.
How do I start a return or warranty claim?
Contact our customer service team with your order details and a description of the issue. They will guide you through the next steps. If you’d prefer, you can also call us on 01384 897 257.
Environmental Responsibility
Are your products environmentally friendly?
We source our timber from FSC-registered suppliers and strive to minimise our environmental impact.
Do you use sustainable materials?
We prioritise sustainably sourced timber and aim to reduce our environmental impact throughout the production process.
Is your packaging recyclable?
While not explicitly stated, most of our packaging materials are recyclable. We encourage customers to recycle responsibly.
What steps are you taking to reduce your carbon footprint?
We strive to minimise waste, source responsibly, and optimise our delivery logistics to reduce emissions.
