Customer Service
Our commitment to customer satisfaction is reflected in the overwhelmingly positive feedback from our customers.
Exceptional Customer Service
At Empire Sheds, we’re proud of how quickly and efficiently we resolve any issues, and our customers agree. With an impressive 9.1/10 rating on Google, we’re consistently praised for going the extra mile.
Here’s what people love about us:
- Helpful, pleasant delivery teams who make drop-offs a breeze
- Friendly and efficient service from start to finish
- Speedy delivery that gets your shed to you without delay
- Easy-to-assemble designs that save you time and hassle
- Quick problem-solving, because we believe in fixing things fast
- Great shed quality that stands the test of time
- Knowledgeable staff and delivery drivers who know their stuff
- Spare fixings provided, just in case you need a few extras
“I bought an Empire18x6ft modular shed. Two of us had it built in about 4 hours . All in all a great quality shed, lots of headroom and you can move the panels to any position that you like. Great quality for the money. Would recommend.”
Why Empire Sheds Stands Apart
Every space has a unique story, and for this school, finding a shed that combined flawless quality with effortless, genuinely caring service was everything. From a delivery driver who went above and beyond to customer support that picked up on the second ring, here is how we helped bring their vision to life, and why it meant so much to them.
"What a Phenomenal, Beyond Perfect Experience with this Company"
“I mean off the scale beyond anything I expected. Where to begin?
First, delivery. Wow! Spotlessly clean, very well organised van, lovely. caring, helpful gentleman delivering – could not do enough for me. He helped me take it to the side of my house and made sure that he took all the really heavy things. So kind. And delivery within 7 days of order. I had a very different experience with the market leader (the one that advertises everywhere).
Second, the quality of the shed. We bought the Empire 5000 10×7 Pent Garden Shed with Central Double Door. This is the best quality shed I have ever seen. It came in panels – each one perfect. Not a single thing wrong with ANY of them. Everything beautifully measured, treated, no flaws, no warping – just completely PERFECT. Really good quality wood. Literally not one thing wrong.
Third, building. Wow! Talk about easy. Except for the base, the whole thing is built for you. I am gob smacked about just thoughtful and well built all this is. You follow the instructions, which are an absolute joy. and it goes up faultlessly. Fourth, the end product. It is BEAUTIFUL. This is the first shed we have ever bought where the doors actually line up – EVERYTHING lines up. Literally, everything. Fifth. Empire is the ONLY company that has this size: the X7ft. Brilliant.”
"Finally. Customer Service."
“Before I left this review I called them. I wanted to see how long it took to answer the phone, and whether they were caring. The phone was answered within 2 rings. This was the CS number, not sales. 2 rings” TWO! A gentleman answered and he could not have been more lovely. I explained I was just ringing to say thank you.
I read the reviews and I really struggle to understand what on earth they are talking about. We have three other sheds, a summerhouse and a log cabin. This is BY FAR the best designed of any of them. Empire sheds is a phenomenal company – all I can say is thank you. Five stars PLUS PLUS PLUS. ***** VERY ***** highly recommended – and without qualification.”
