Customer Service
Our commitment to customer satisfaction is reflected in the overwhelmingly positive feedback from our customers.
Supporting you every step of the way
Exceptional Customer Service
At Empire Sheds, we’re proud of how quickly and efficiently we resolve any issues, and our customers agree. With an impressive 9.1/10 rating on Google, we’re consistently praised for going the extra mile.
Here’s what people love about us:
- Helpful, pleasant delivery teams who make drop-offs a breeze
- Friendly and efficient service from start to finish
- Speedy delivery that gets your shed to you without delay
- Easy-to-assemble designs that save you time and hassle
- Quick problem-solving, because we believe in fixing things fast
- Great shed quality that stands the test of time
- Knowledgeable staff and delivery drivers who know their stuff
- Spare fixings provided, just in case you need a few extras
“Great customer service - purchased the shed on line, was given a delivery date, day before driver rang to confirm address, arrived exactly when he said he would (6.15 am) cheerfully unloaded the shed. Shed went up easily.”
Customer
“Top Company, The best shed I have ever purchased (There has been many) Ordering was easy, Customer Service is exceptional, Before and after Purchase. Delivery was on time, Driver could not do enough for us, Quality for the money is excellent, All round first class service, Will buy again and would recommend the company to anyone looking for a shed or anything they sell. Thanks so much Empire-sheds.”
John W
“Having given up after 3 months of promises from BillyOh, ordered from Empire, and delivered in 7 Days! Can't fault both the company, or the product. Excellent in every way.”
Martin Douthwaite
“Purchased 7x6 shed from BandQ (Empire Sheds). I had done a lot of research before purchasing this shed. It was delivered on time and was updated throughout. The quality despite the price is on par if not better with the more expensive ones I had seen online. It went together easily with two people and only took 2/3 hours. Everything was supplied. Honestly, from my point of view given the price and quality you are not going to beat it.”
Alan Fordham
“I bought a great 10x6ft shed which was well constructed and easy to put up with a little help from a friend. It came with all the fixings and clear instructions as well. It was delivered within 10 days and on the date agreed, by a very helpful driver who placed it where I wanted it. Overall very good experience and good quality product.”
Paul S
“Easily ordered. Delivered on time, helpful driver. Everything was delivered. Good quality product, good instructions, shed built without a hitch. Felt went on easily. Cannot say anything bad about the experience. I will definitely use Empire sheds again.”
Nick
“Ordered a Potting shed through B&Q but did not notice that it may not have opening windows, which was a requirement. I rang customer services who confirmed it had no opening windows. I therefore requested that my order be cancelled. No quibble from the gentleman I was speaking to, email received within minutes confirming cancelation. Great service, yes it was as it was suppose to be but still worth praise and letting people know how this company deal with customers.”
Rob Gilbert
“Informed that my shed would arrive between Tuesday to Friday. Called customer service on the Thursday to request an actual day. He got right on it and called me back within 30mins to tell me the courier would be with me Friday morning and if I didn’t have it by noon, to call him back. Customer service was fabulous.”
Sheila Henderson
CUSTOMER REVIEWS
“I bought an Empire18x6ft modular shed. Two of us had it built in about 4 hours . All in all a great quality shed, lots of headroom and you can move the panels to any position that you like. Great quality for the money. Would recommend.”
Brian D
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